Automatic record generating snapshots for Customer Service. Making a case with an email address.

Create and update records automatically.

Choose Email as the activity type and Support Queue as the queue.

Include a rule item.

As the subject contains a problem, add a condition row.

For action, save and open power automate.

power to automate defined actions

turn on the rule “create”

Send an email and run some tests.

I hope this information is useful.