Automatic record generating snapshots for Customer Service. Making a case with an email address.
Create and update records automatically.
Choose Email as the activity type and Support Queue as the queue.
Include a rule item.
As the subject contains a problem, add a condition row.
For action, save and open power automate.
power to automate defined actions
turn on the rule “create”
Send an email and run some tests.
I hope this information is useful.